Terminal 1 of Chicago O'Hare International Airport (ORD) serves as the main base of operations for United Airlines. B and C are the two concourses that make up this United Airlines ORD Terminal .Concourse C and B are separated by an underground walkway illuminated by neon lights, with Concourse B being inside the main structure. To accommodate both domestic and foreign travelers, Terminal 1 provides a variety of services, such as dining and retail options, lounges, and more. It is the hub for United, enabling many flights every day and guaranteeing seamless connections all around the world.

United Airlines at Chicago O'Hare International Airport (ORD) Terminal: A Comprehensive Guide

Chicago O'Hare International Airport (ORD) is one of the busiest airports in the world and a major hub for United Airlines. United operates primarily out of Terminal 1 at O'Hare, with some flights also departing from Terminal 2. As the airline’s largest hub, United Airlines plays a crucial role in the efficient movement of passengers to destinations across the globe from this central location. In this guide, we’ll explore the layout, amenities, services, and general tips for navigating United Airlines' terminals at ORD.

Layout of United Airlines Terminal 1 at ORD

United Airlines operates primarily out of Terminal 1, which is divided into two main concourses: Concourse B and Concourse C.

1. Concourse B: Located within the main terminal building, Concourse B handles many of United’s domestic and international flights. This concourse is known for its spacious design, featuring 50 gates (B1-B22) that serve a range of aircraft from regional jets to larger long-haul planes. Concourse B also houses the United Polaris Lounge, which provides a premium experience for international business class travelers.

2. Concourse C: Connected to Concourse B via an underground pedestrian tunnel, Concourse C is also used by United Airlines for both domestic and international flights. This concourse has 27 gates (C1-C31) and offers the same array of amenities as Concourse B. One of the standout features of Concourse C is its iconic underground tunnel, which features a neon-light display synchronized with music, creating a memorable visual experience for travelers as they walk between the concourses.

Navigating Between Concourses

One of the unique aspects of Terminal 1 is the underground tunnel connecting Concourse B to Concourse C. This passage is famous for its kinetic light installation called "Sky's the Limit," designed by artist Michael Hayden. The walkway is illuminated with shifting neon lights and is accompanied by a musical score, providing a dynamic and artistic transition between concourses.

Passengers can easily move between Concourse B and Concourse C in just a few minutes, and the underground tunnel is a convenient and frequently used feature for those with tight connections. Additionally, moving walkways make the transition faster for those who need to cover longer distances between gates.

Services and Amenities

United Airlines has ensured that its terminal at O'Hare provides a wide range of amenities, designed to make the travel experience as seamless and enjoyable as possible. Here are some of the services and amenities available to passengers flying out of Terminal 1.

1. Lounges: United Airlines offers a variety of lounges for travelers seeking a quiet, comfortable space to relax before their flight. One of the highlights is the United Polaris Lounge in Concourse C, offering a luxurious environment with high-end dining options, showers, private relaxation spaces, and more for international business class travelers. Additionally, there are United Club Lounges in both Concourse B and C, accessible to United Club members, premium cabin travelers, and those holding certain elite status levels with United Airlines or partner airlines.

2. Dining Options: Terminal 1 is home to a wide array of dining establishments, ranging from quick bites to sit-down restaurants. You can find both national chains and local Chicago favorites. For a taste of Chicago, travelers can stop at Garrett Popcorn or grab a slice of pizza at Reggio’s Chicago Style Pizza. For those looking for more substantial meals, there are restaurants like Tortas Frontera by celebrity chef Rick Bayless and Stanley's Blackhawks Bar, where travelers can enjoy classic American dishes.

3. Shopping: Terminal 1 offers a range of shopping options for travelers looking to purchase last-minute travel essentials, luxury goods, or Chicago-themed souvenirs. There are stores like Brookstone, Hudson News, and Duty-Free Shops that offer electronics, books, snacks, and more. Fashion-conscious travelers can also shop for high-end brands at Coach or grab athletic gear at Adidas.

4. Wi-Fi and Charging Stations: Complimentary Wi-Fi is available throughout the terminal, allowing passengers to stay connected while waiting for their flights. Additionally, there are multiple charging stations located throughout both concourses, ensuring that travelers can easily charge their devices while on the go.

Additional Services

United Airlines has integrated various features to enhance the travel experience for passengers at ORD.

1. Baggage Services: Passengers can find United Airlines’ baggage service offices near the baggage claim area in Terminal 1, where they can report lost or damaged luggage. United also offers a baggage drop-off service for travelers who need to check bags before their flight.

2. Customer Service Centers: There are several customer service desks located throughout Terminal 1, where passengers can receive assistance with flight changes, rebooking, or other travel inquiries.

3. United Mobile App Integration: United’s mobile app offers real-time flight status updates, gate information, and interactive maps of the terminal, making it easier for travelers to navigate Terminal 1 without needing to stop and ask for directions.

4. Special Assistance: United Airlines provides services for passengers with disabilities, including wheelchair assistance and priority boarding. There are also designated pet relief areas within Terminal 1 for travelers with service animals or pets.

Transportation to and from Terminal 1

Getting to and from O'Hare’s Terminal 1 is straightforward, with multiple transportation options available.

1. Public Transit: Chicago's Blue Line train provides direct access to O'Hare International Airport, with a stop located within the airport complex. From downtown Chicago, travelers can reach O'Hare in approximately 45 minutes via the CTA train.

2. Parking: O’Hare offers a variety of parking options for those driving to the airport. The Main Parking Garage is the closest parking option to Terminal 1, providing short-term and daily parking. For long-term parking, travelers can park in the Economy Lot, which offers shuttle service to the terminal.

3. Ride-Sharing and Taxis: Ride-sharing services such as Uber and Lyft are also available at O'Hare, with designated pickup zones near each terminal. Traditional taxi services are readily available as well, providing convenient transportation to and from the airport.

Conclusion

United Airlines’ Terminal 1 at Chicago O’Hare International Airport is designed to offer travelers a seamless and comfortable experience. With its easy-to-navigate concourses, extensive amenities, and unique features like the underground tunnel with neon lights, Terminal 1 ensures that passengers enjoy their time at the airport, whether they’re catching a short domestic flight or embarking on a long international journey.